Glossary

Your go-to resource for acronyms, jargons, terminology, and useful words for product and customer experience teams.

A

Api Documentation

What is API Documentation? API documentation is a comprehensive guide that provides information on how to effectively use and integrate with an Application Programming Interface

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Agile Transformation

What is Agile transformation? Agile transformation is the process through which an organization shifts from traditional methods to Agile methodologies, aiming to enhance flexibility, collaboration,

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Artificial Intelligence

What is artificial intelligence (AI)? Artificial Intelligence (AI) is the branch of computer science that focuses on creating systems capable of performing tasks that require

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Agile Methodology

What is Agile methodology? Agile methodology is a set of principles and practices for project management and software development that focuses on iterative progress, collaboration,

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API Integration

What is API integration? API integration is the process of connecting different software applications or systems via their APIs, allowing them to exchange data and

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Agile Backlog

What is an Agile backlog? An Agile backlog is a dynamic, prioritized list of all the work items for a development team, including user stories,

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Alpha Testing

What is alpha testing? Alpha testing is an early phase of software testing carried out by the internal team to identify and fix bugs before

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Agile Estimation

What is Agile estimation? Agile estimation is the process of predicting the amount of effort, time, or resources required to complete specific tasks or user

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Agile Development

What is Agile development? Agile development is a software development methodology that emphasizes iterative progress, collaboration, and flexibility to adapt to changing requirements. It aims

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Agile Sprints

What is an Agile sprint? An Agile sprint is a fixed-length period, usually ranging from one to four weeks, during which a development team works

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Adoption Rate

What is adoption rate? Adoption rate quantifies the percentage of users or customers who have adopted and are actively using a new product, service, or

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Adaptive Design

What is adaptive design in UX (User Experience) design? Adaptive design in UX involves creating interfaces that can adjust dynamically based on user interactions, device

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Actionable Insights

What are actionable insights? Actionable insights are conclusions or recommendations derived from data analysis that provide clear guidance on what actions to take to achieve

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Accessibility Testing

What is accessibility testing Accessibility testing involves evaluating how accessible a product or service is for people with disabilities. It ensures that individuals with diverse

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Acceptance Criteria

What are acceptance criteria? Acceptance criteria are specific conditions that a product or feature must satisfy to be accepted by the customer or end-users. They

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Affinity Grouping

What is Affinity Grouping? Affinity grouping is a collaborative brainstorming and prioritization technique with many different possible applications. It works by having your group of

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Agile Framework

What is an Agile Framework? Agile is an overarching philosophy for software development that emphasizes the importance of quickly and frequently iterating to satisfy customers.

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A/B Test

What is A/B Testing? The purpose of an A/B test is to compare the performance of two items or variations against one another. This method

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B

Backlog Grooming

What is backlog grooming? Backlog grooming is the process of continuously reviewing, refining, and prioritizing items in the product backlog to ensure they are well-defined

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Backlog Management

What is backlog management? Backlog management is the process of organizing, prioritizing, and maintaining a product backlog to ensure it is up-to-date and reflects the

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Backlog Prioritization

What is backlog prioritization? Backlog prioritization is the method of arranging backlog items (such as features, user stories, and bug fixes) in an order that

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Backlog Refinement

What is backlog refinement? Backlog refinement is the process of regularly reviewing and updating the product backlog to ensure that it contains the most valuable

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Beta Test

What is Beta Testing? Beta testing is an opportunity for real users to use a product in a production environment to uncover any bugs or

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Brand Advocate

Brand advocacy is an extremely powerful marketing tool that can help build brand awareness, drive new leads, close new customers, and attract and hire new

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Bubble Sort

What is bubble sort? The bubble sort algorithm is a method used to arrange a list of numbers or other elements in order. The algorithm

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Budget Forecasting

What is Budget Forecasting? Budget forecasting is the process of predicting future financial outcomes based on historical data, trends, and anticipated changes. It involves estimating

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Budget Planning

What is budget planning? Budget planning is the process of developing a financial plan that estimates an organization’s income and expenses for a specific period,

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Bug Tracking

What is Bug Tracking? Bug Tracking is the process of identifying, recording, and managing software bugs or defects throughout a software development lifecycle. It involves

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Burn Rate

What is burn rate? Burn rate is the rate at which a company is spending its available cash to cover operating expenses. It is usually

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Business Agility

What is Business Agility? Business Agility refers to an organization’s ability to adapt quickly and effectively to changes in the market, customer demands, or internal

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Business Analytics

What is Business Analytics? Business Analytics is the process of collecting, analyzing, and interpreting data to make informed business decisions. It involves using statistical methods,

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Business Continuity

What is Business Continuity? Business Continuity refers to the strategies and processes a company implements to ensure that essential functions can continue during and after

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Business Intelligence

What is Business Intelligence? Business intelligence (BI) is a method used to compile, analyze and interpret data to make better business decisions. BI data is

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Business Strategy

What is a business strategy? A business strategy is a plan of action designed to achieve a particular set of goals or objectives. It involves

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Buyer Persona

What is a buyer persona? A buyer persona is a detailed and semi-fictional representation of an ideal customer based on market research and real data.

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C

Customer Acquisition

What is Customer Acquisition? Customer acquisition is the process of gaining new customers for a business. It involves strategies, actions, and methods used to attract

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Customer Feedback Analysis

What is Customer Feedback Analysis? Customer feedback analysis is the systematic process of collecting, interpreting, and utilizing feedback from customers to improve products, services, and

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Cost-Benefit Analysis

What is Cost-Benefit Analysis? Cost-Benefit Analysis (CBA) is a systematic approach used to evaluate the financial and non-financial costs and benefits of a decision, project,

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Conversion Rate

What is a Conversion Rate? A Conversion Rate is the percentage of visitors to a website or landing page who complete a desired action, such

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Conversion Optimization

What is Conversion Optimization? Conversion Optimization, also known as Conversion Rate Optimization (CRO), is the process of improving a website or landing page to increase

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Conversion Funnel

What is a Conversion Funnel? A Conversion Funnel is a marketing model that represents the stages a potential customer goes through before making a purchase

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Content-Based Filtering

What is content-based filtering? Content-based filtering is a method used in recommendation systems to suggest items (such as books, movies, or products) to users based

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Customer Satisfaction (Csat)

What is Customer Satisfaction (CSAT)? Customer Satisfaction (CSAT) is a key performance indicator (KPI) that measures how satisfied customers are with a company’s products, services,

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Customer Personas

What are customer personas? Customer personas are detailed, semi-fictional representations of a business’s ideal customers based on market research and real data about existing customers.

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Cold Calling

What is cold calling? Cold calling is the practice of reaching out to potential customers or clients who have had no prior interaction with the

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Customer Retention

What is customer retention? Customer retention refers to the ability of a company to retain its customers over a specified period. It measures how well

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Customer Satisfaction

What is customer satisfaction? Customer satisfaction refers to the degree to which customers are happy with a company’s products, services, and overall experience. It is

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Customer-Focused Selling

What is customer-focused selling? Customer-focused selling is a sales strategy that centers on understanding and addressing the specific needs and pain points of customers. It

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Customer Interaction

What is customer interaction? Customer interaction encompasses any form of communication or engagement between a business and its customers. This can include conversations, service encounters,

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Capacity Planning

What is capacity planning? Capacity planning is the process of assessing an organization’s ability to meet future demand for its products or services by ensuring

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Campaign Management

What is campaign management? Campaign management is the process of organizing and overseeing marketing campaigns to promote a product, service, or brand. It includes planning,

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Competitor Benchmarking

What is competitor benchmarking? Competitor benchmarking is the practice of analyzing and comparing your company’s performance, products, or processes with those of key competitors to

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Cohort Analysis

What is cohort analysis? Cohort analysis is a technique used to segment users into groups based on shared attributes or experiences within a specific time

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CI/Cd Pipelines

What is a CI/CD pipeline? A CI/CD pipeline is an automated sequence of steps that facilitates continuous integration and continuous deployment/delivery of software, ensuring code

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Change Management

What is change management? Change management is a structured approach for ensuring that changes are thoroughly and smoothly implemented, and that the lasting benefits of

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Code Reviews

What is a code review? A code review is a process where developers examine each other’s code to identify issues, ensure quality, and improve the

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Cannibalization

What is Cannibalization? Cannibalization in product management happens when two products from the same company compete against each other. As a product manager, you are

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Customer Validation

What Is Customer Validation? The customer validation phase of product development is crucial in order to test assumptions and hypotheses about the customer problem, target

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Competitive Landscape

What Does Competitive Landscape Mean? The competitive landscape is the list of options available to a customer that competing products and solutions offer. This also

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Customer Empathy

What is customer empathy? Customer empathy is the ability to understand the needs and feelings of your customers. It’s about viewing things from your customer’s

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Cart Abandonment

What is cart abandonment? The term “abandonment” is used in e-commerce to describe a visitor who leaves a web page without completing the desired action.

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Customer Experience

Customer experience (CX) is the impression a user has when they experience your brand. All the interaction that a user does on your product contributes

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Customer Feedback

Information provided by customers to reveal their level of satisfaction and help product, customer success, and marketing teams understand where there is room for improvement.

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Customer Churn

What is customer churn? All businesses experience some form of churn, which is when a customer leaves or discontinues using your product or service. In

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D

Daily Scrum

What is a Daily Scrum? Daily scrums are quick, 15-minute meetings held each day at the same time for members of the product development team

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Design Thinking

What is the Design Thinking Process? Design thinking is a framework for innovation that revolves around understanding problems or needs from the user’s point of

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Digital adoption

What is Digital adoption? Digital adoption is the process of learning how to use new digital products (software, applications, websites, etc.) so that users (employees

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Digital Transformation

What is Digital Transformation? Digital transformation can be defined as the act of improving business processes with digital technologies to make them more efficient, accessible,

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Downsizing Strategy

What is a Downsizing Strategy? A Downsizing Strategy is a planned approach that organizations use to reduce their size and scale, typically involving a reduction

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E

Empathy Maps

What are empathy maps? Empathy maps are visual tools used to better understand a target audience or user by capturing their thoughts, feelings, and behaviors.

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Exit Strategy

What is an exit strategy? An exit strategy is a planned approach to how a business owner or investor intends to leave their investment or

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End-User Era

What Is the End-User Era? The end-user era refers to a new trend in how businesses buy the software. The decisions about which enterprise applications

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Employee experience

Employee experience is all about what people observe and encounter during their time spent with a company. Every organization knows that happy customers are important,

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F

Financial Modeling

What is Financial Modeling? Financial modeling is the process of creating a mathematical representation of a company’s financial performance. It is typically used for decision-making

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Feature Requests

What are feature requests? Feature requests are suggestions made by users, customers, or stakeholders for new functionalities or improvements to an existing product or service.

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Follow-Up Surveys

What is a follow-up survey? A follow-up survey is a subsequent questionnaire sent to participants to collect additional feedback, measure changes over time, and evaluate

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G

Guerrilla Testing

What is guerrilla testing? Guerrilla testing is a quick, informal usability testing method where researchers or designers approach people in public spaces to get feedback

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Growth Marketing

What is growth marketing? Growth marketing is a data-driven approach focused on expanding a company’s customer base and increasing revenue by experimenting with various marketing

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Gamification Strategy

What is a gamification strategy? A gamification strategy involves incorporating game-like elements such as points, rewards, challenges, and leaderboards into non-game contexts to engage and

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Gap Analysis

What is gap analysis? Gap analysis is a process used to compare a company’s current performance or situation with its desired future state. It helps

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Growth Hacking

What is Growth Hacking? Growth hacking is a term used to describe marketing strategies focused on rapid growth. These strategies are often used by startups

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H

Hybrid app

What is a hybrid application? Hybrid apps are a type of software application that combines elements of both native apps and web applications. In essence,

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I

Impact Analysis

What is Impact Analysis? Impact Analysis is the process of assessing the potential effects or outcomes of a change, project, or decision on various aspects

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In-app messaging

What is in-app messaging? In-app messaging sends messages that are triggered when a user interacts with your app. These messages allow you to engage your

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J

Journey Mapping

What is journey mapping? Journey mapping is the process of visually outlining a customer’s experience with a product, service, or brand, from the initial interaction

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Jobs to be done

What are the jobs to be done (Jtbd)? It would be amazing if all the different departments in your company – from developers to marketers

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K

Top Team Building Software

Discover powerful team building software for enhanced collaboration and productivity. Streamline activities, boost morale, and achieve goals efficiently with our intuitive platform.

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Onboarding on Otter.ai

Get started with Otter.ai by quickly setting up your account. Learn how to navigate the platform and optimize your meeting management and recording experience right from the beginning.

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Budget Forecasting

What is Budget Forecasting? Budget forecasting is the process of predicting future financial outcomes based on historical data, trends, and anticipated changes. It involves estimating

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Customer Acquisition

What is Customer Acquisition? Customer acquisition is the process of gaining new customers for a business. It involves strategies, actions, and methods used to attract

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Api Documentation

What is API Documentation? API documentation is a comprehensive guide that provides information on how to effectively use and integrate with an Application Programming Interface

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Financial Modeling

What is Financial Modeling? Financial modeling is the process of creating a mathematical representation of a company’s financial performance. It is typically used for decision-making

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Microsoft Outlook

Microsoft Outlook is a tool that helps you manage your emails, calendar, contacts, tasks, and notes. You can also use it to schedule meetings, collaborate with others, and stay organized.

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Guerrilla Testing

What is guerrilla testing? Guerrilla testing is a quick, informal usability testing method where researchers or designers approach people in public spaces to get feedback

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Journey Mapping

What is journey mapping? Journey mapping is the process of visually outlining a customer’s experience with a product, service, or brand, from the initial interaction

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Growth Marketing

What is growth marketing? Growth marketing is a data-driven approach focused on expanding a company’s customer base and increasing revenue by experimenting with various marketing

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Empathy Maps

What are empathy maps? Empathy maps are visual tools used to better understand a target audience or user by capturing their thoughts, feelings, and behaviors.

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Feature Requests

What are feature requests? Feature requests are suggestions made by users, customers, or stakeholders for new functionalities or improvements to an existing product or service.

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Customer Feedback Analysis

What is Customer Feedback Analysis? Customer feedback analysis is the systematic process of collecting, interpreting, and utilizing feedback from customers to improve products, services, and

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L

Top Team Building Software

Discover powerful team building software for enhanced collaboration and productivity. Streamline activities, boost morale, and achieve goals efficiently with our intuitive platform.

Show full text

Onboarding on Otter.ai

Get started with Otter.ai by quickly setting up your account. Learn how to navigate the platform and optimize your meeting management and recording experience right from the beginning.

Show full text

Budget Forecasting

What is Budget Forecasting? Budget forecasting is the process of predicting future financial outcomes based on historical data, trends, and anticipated changes. It involves estimating

Show full text

Customer Acquisition

What is Customer Acquisition? Customer acquisition is the process of gaining new customers for a business. It involves strategies, actions, and methods used to attract

Show full text

Api Documentation

What is API Documentation? API documentation is a comprehensive guide that provides information on how to effectively use and integrate with an Application Programming Interface

Show full text

Financial Modeling

What is Financial Modeling? Financial modeling is the process of creating a mathematical representation of a company’s financial performance. It is typically used for decision-making

Show full text

Microsoft Outlook

Microsoft Outlook is a tool that helps you manage your emails, calendar, contacts, tasks, and notes. You can also use it to schedule meetings, collaborate with others, and stay organized.

Show full text

Guerrilla Testing

What is guerrilla testing? Guerrilla testing is a quick, informal usability testing method where researchers or designers approach people in public spaces to get feedback

Show full text

Journey Mapping

What is journey mapping? Journey mapping is the process of visually outlining a customer’s experience with a product, service, or brand, from the initial interaction

Show full text

Growth Marketing

What is growth marketing? Growth marketing is a data-driven approach focused on expanding a company’s customer base and increasing revenue by experimenting with various marketing

Show full text

Empathy Maps

What are empathy maps? Empathy maps are visual tools used to better understand a target audience or user by capturing their thoughts, feelings, and behaviors.

Show full text

Feature Requests

What are feature requests? Feature requests are suggestions made by users, customers, or stakeholders for new functionalities or improvements to an existing product or service.

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Customer Feedback Analysis

What is Customer Feedback Analysis? Customer feedback analysis is the systematic process of collecting, interpreting, and utilizing feedback from customers to improve products, services, and

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M

Market Penetration

What is market penetration? Market penetration refers to the strategy of gaining a larger share of an existing market with a current product. This involves

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Mobile analytics

What is Mobile Analytics? Analytics is the practice of measuring and analyzing data of users to create an understanding of user behavior as well as

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N

Net Promoter Score(NPS)

What is a Net promoter score(NPS)? Net Promoter Score (NPS) is a valuable metric for gauging customer loyalty, satisfaction, and enthusiasm. It’s calculated by asking

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O

Orders

In commerce, an order is an announcement, either written or verbal for the intended purchase of specific products or service.

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Outcome-Driven Innovation

What is Outcome-Driven Innovation? Outcome-Driven Innovation (ODI) is a reliable strategy and innovation process that increases the chances of a company to create and market

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P

Product analytics

What is Product Analytics? Product analytics is an extremely valuable asset for product managers and teams because it allows them to see how well their

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Product Experience (PX)

Product experience is what drives the customers’ perceptions of product design, features, and functions, which influence their purchase and usage behaviour. Product experience is a

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Product Portfolio

What is a Product Portfolio? A Product Portfolio is a collection of all the products or services offered by a company. It includes everything from

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Product roadmap

A product roadmap is a key to successful communication between short-term efforts and long-term business goals. By understanding the role of a roadmap – and

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Product-led growth

What is product-led growth (PLG)? A product-led growth strategy is one in which the software itself is placed at the forefront of the customer’s buying

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UI vs UX vs PX

User interface (UI) vs. user experience (UX) design Although they are different fields of design, UI and UX are often used interchangeably or grouped as

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Q

Quality Score

Quality Score is a metric used by Google, Yahoo! , Facebook and Bing that measures how relevant a keyword is as compared to the data from past ad auctions

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R

Revenue churn

What is revenue churn? Revenue churn is the best way to measure how much a company is losing in potential earnings from clients or customers

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S

Top Team Building Software

Discover powerful team building software for enhanced collaboration and productivity. Streamline activities, boost morale, and achieve goals efficiently with our intuitive platform.

Show full text

Onboarding on Otter.ai

Get started with Otter.ai by quickly setting up your account. Learn how to navigate the platform and optimize your meeting management and recording experience right from the beginning.

Show full text

Budget Forecasting

What is Budget Forecasting? Budget forecasting is the process of predicting future financial outcomes based on historical data, trends, and anticipated changes. It involves estimating

Show full text

Customer Acquisition

What is Customer Acquisition? Customer acquisition is the process of gaining new customers for a business. It involves strategies, actions, and methods used to attract

Show full text

Api Documentation

What is API Documentation? API documentation is a comprehensive guide that provides information on how to effectively use and integrate with an Application Programming Interface

Show full text

Financial Modeling

What is Financial Modeling? Financial modeling is the process of creating a mathematical representation of a company’s financial performance. It is typically used for decision-making

Show full text

Microsoft Outlook

Microsoft Outlook is a tool that helps you manage your emails, calendar, contacts, tasks, and notes. You can also use it to schedule meetings, collaborate with others, and stay organized.

Show full text

Guerrilla Testing

What is guerrilla testing? Guerrilla testing is a quick, informal usability testing method where researchers or designers approach people in public spaces to get feedback

Show full text

Journey Mapping

What is journey mapping? Journey mapping is the process of visually outlining a customer’s experience with a product, service, or brand, from the initial interaction

Show full text

Growth Marketing

What is growth marketing? Growth marketing is a data-driven approach focused on expanding a company’s customer base and increasing revenue by experimenting with various marketing

Show full text

Empathy Maps

What are empathy maps? Empathy maps are visual tools used to better understand a target audience or user by capturing their thoughts, feelings, and behaviors.

Show full text

Feature Requests

What are feature requests? Feature requests are suggestions made by users, customers, or stakeholders for new functionalities or improvements to an existing product or service.

Show full text

Customer Feedback Analysis

What is Customer Feedback Analysis? Customer feedback analysis is the systematic process of collecting, interpreting, and utilizing feedback from customers to improve products, services, and

Show full text

T

Customer Empathy

Customer empathy is the ability to understand the needs and feelings of your customers. It’s about viewing things from your customer’s perspective. Product managers utilize

Show full text

Customer Empathy

What is customer empathy? Customer empathy is the ability to understand the needs and feelings of your customers. It’s about viewing things from your customer’s

Show full text

10 Common Mistakes to Avoid in Microcopy Writing

In this blog, we will discuss the 10 common mistakes to avoid while writing microcopy. Improve your microcopy writing skills by learning from these mistakes and following our tips for effective and concise microcopy. Follow our tips to create an effective microcopy that engages and converts your audience.

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10 Steps to Optimize Content Creation Workflow

This blog outlines 10 steps to optimize your content creation workflow and get the most out of your content. Learn how to streamline content creation, improve efficiency, and save time by following these simple steps. Get ready to create the best content for your site.

Show full text

10 Tips To Make Your Knowledge Base Better With Categorization

If you’re a product manager, content writer, beginner, startup, entrepreneur, developer, or CEO, you know the importance of a good knowledge base. A well-organized knowledge base can make your life a lot easier by helping you find the information you need quickly and easily. One of the best ways to organize your knowledge base is by using categorization.

In this blog post, we will discuss 10 tips to help you make your knowledge base better with categorization.

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11 Best Knowledge Base Softwares

Explore the 11 best knowledge base tools to streamline your information management. Whether you’re looking for help center solutions, a robust help desk, or a versatile knowledgebase tool, this list has you covered. Discover top-rated options tailored for customer support, IT, and internal knowledge sharing. From user-friendly wiki platforms to powerful documentation management software, find the perfect fit for your team’s needs.

Show full text

11 Best SEO Tools

Boost your website’s ranking with these top 11 SEO tools. From keyword research to backlink analysis, find everything you need to dominate search engine results.

Show full text

11 Knowledge Management Mistakes + Fixes

Knowledge management mistakes can have a serious impact on an organization’s ability to operate efficiently and effectively. Therefore, it is better to be aware in advance of the common mistakes companies tend to make while building or maintaining a knowledge management.
In this blog we will go about 11 of the most common knowledge management mistakes and how to fix them.

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12 Tips to Write Help Content [+Examples]

Discover 12 tips to write your help content and make your user experience more engaging and enjoyable. With these tips, you’ll be able to create help content that stands out and helps your users find the answers they need quickly and easily.

Show full text

27 Best Examples of Effective FAQ Pages

To help you create an effective FAQ page, we’ve compiled a list of the 25 best examples of effective FAQ pages. These pages have been chosen based on their design, user-friendliness, and ability to effectively answer common customer questions. So, let’s dive in and take a look.

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A/B Test

What is A/B Testing? The purpose of an A/B test is to compare the performance of two items or variations against one another. This method

Show full text

Acceptance Criteria

What are acceptance criteria? Acceptance criteria are specific conditions that a product or feature must satisfy to be accepted by the customer or end-users. They

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Accepting an invite on Loom

Learn how to seamlessly accept invites on Loom and join your team’s collaborative workspace. Discover step-by-step instructions to efficiently navigate the process and dive into productive collaboration with ease.

Show full text

Accepting an invite on Miro

Learn how to effortlessly accept an invite on Miro with our step-by-step guide. Start collaborating on your next project quickly and efficiently using Miro’s powerful online whiteboard tool.

Show full text

U

UI vs UX vs PX

User interface (UI) vs. user experience (UX) design Although they are different fields of design, UI and UX are often used interchangeably or grouped as

Show full text

User analytics

What is user analytics? User analytics is the practice of measuring, analyzing, and reporting user data to improve the usability of a digital product. User

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User Feedback

What is user feedback? User feedback is both qualitative and quantitative data that customers provide about a product they’ve used regarding what they liked or

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User onboarding

What is user onboarding? User onboarding refers to the method of actively assisting users to explore new value in your product. The process during which

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User segmentation 

What is user segmentation? User segmentation is the process of dividing users into groups based on shared characteristics. Segmentation allows companies to better target their

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V

W

Winback

What Is a Win-Back Campaign? Have you ever tried using a win-back campaign before? If not, then you’re missing out on a great opportunity to

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X

Customer Empathy

Customer empathy is the ability to understand the needs and feelings of your customers. It’s about viewing things from your customer’s perspective. Product managers utilize

Show full text

Customer Empathy

What is customer empathy? Customer empathy is the ability to understand the needs and feelings of your customers. It’s about viewing things from your customer’s

Show full text

10 Common Mistakes to Avoid in Microcopy Writing

In this blog, we will discuss the 10 common mistakes to avoid while writing microcopy. Improve your microcopy writing skills by learning from these mistakes and following our tips for effective and concise microcopy. Follow our tips to create an effective microcopy that engages and converts your audience.

Show full text

10 Steps to Optimize Content Creation Workflow

This blog outlines 10 steps to optimize your content creation workflow and get the most out of your content. Learn how to streamline content creation, improve efficiency, and save time by following these simple steps. Get ready to create the best content for your site.

Show full text

10 Tips To Make Your Knowledge Base Better With Categorization

If you’re a product manager, content writer, beginner, startup, entrepreneur, developer, or CEO, you know the importance of a good knowledge base. A well-organized knowledge base can make your life a lot easier by helping you find the information you need quickly and easily. One of the best ways to organize your knowledge base is by using categorization.

In this blog post, we will discuss 10 tips to help you make your knowledge base better with categorization.

Show full text

11 Best Knowledge Base Softwares

Explore the 11 best knowledge base tools to streamline your information management. Whether you’re looking for help center solutions, a robust help desk, or a versatile knowledgebase tool, this list has you covered. Discover top-rated options tailored for customer support, IT, and internal knowledge sharing. From user-friendly wiki platforms to powerful documentation management software, find the perfect fit for your team’s needs.

Show full text

11 Best SEO Tools

Boost your website’s ranking with these top 11 SEO tools. From keyword research to backlink analysis, find everything you need to dominate search engine results.

Show full text

11 Knowledge Management Mistakes + Fixes

Knowledge management mistakes can have a serious impact on an organization’s ability to operate efficiently and effectively. Therefore, it is better to be aware in advance of the common mistakes companies tend to make while building or maintaining a knowledge management.
In this blog we will go about 11 of the most common knowledge management mistakes and how to fix them.

Show full text

12 Tips to Write Help Content [+Examples]

Discover 12 tips to write your help content and make your user experience more engaging and enjoyable. With these tips, you’ll be able to create help content that stands out and helps your users find the answers they need quickly and easily.

Show full text

27 Best Examples of Effective FAQ Pages

To help you create an effective FAQ page, we’ve compiled a list of the 25 best examples of effective FAQ pages. These pages have been chosen based on their design, user-friendliness, and ability to effectively answer common customer questions. So, let’s dive in and take a look.

Show full text

A/B Test

What is A/B Testing? The purpose of an A/B test is to compare the performance of two items or variations against one another. This method

Show full text

Acceptance Criteria

What are acceptance criteria? Acceptance criteria are specific conditions that a product or feature must satisfy to be accepted by the customer or end-users. They

Show full text

Accepting an invite on Loom

Learn how to seamlessly accept invites on Loom and join your team’s collaborative workspace. Discover step-by-step instructions to efficiently navigate the process and dive into productive collaboration with ease.

Show full text

Accepting an invite on Miro

Learn how to effortlessly accept an invite on Miro with our step-by-step guide. Start collaborating on your next project quickly and efficiently using Miro’s powerful online whiteboard tool.

Show full text

Y

Customer Empathy

Customer empathy is the ability to understand the needs and feelings of your customers. It’s about viewing things from your customer’s perspective. Product managers utilize

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Customer Empathy

What is customer empathy? Customer empathy is the ability to understand the needs and feelings of your customers. It’s about viewing things from your customer’s

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10 Common Mistakes to Avoid in Microcopy Writing

In this blog, we will discuss the 10 common mistakes to avoid while writing microcopy. Improve your microcopy writing skills by learning from these mistakes and following our tips for effective and concise microcopy. Follow our tips to create an effective microcopy that engages and converts your audience.

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10 Steps to Optimize Content Creation Workflow

This blog outlines 10 steps to optimize your content creation workflow and get the most out of your content. Learn how to streamline content creation, improve efficiency, and save time by following these simple steps. Get ready to create the best content for your site.

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10 Tips To Make Your Knowledge Base Better With Categorization

If you’re a product manager, content writer, beginner, startup, entrepreneur, developer, or CEO, you know the importance of a good knowledge base. A well-organized knowledge base can make your life a lot easier by helping you find the information you need quickly and easily. One of the best ways to organize your knowledge base is by using categorization.

In this blog post, we will discuss 10 tips to help you make your knowledge base better with categorization.

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11 Best Knowledge Base Softwares

Explore the 11 best knowledge base tools to streamline your information management. Whether you’re looking for help center solutions, a robust help desk, or a versatile knowledgebase tool, this list has you covered. Discover top-rated options tailored for customer support, IT, and internal knowledge sharing. From user-friendly wiki platforms to powerful documentation management software, find the perfect fit for your team’s needs.

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11 Best SEO Tools

Boost your website’s ranking with these top 11 SEO tools. From keyword research to backlink analysis, find everything you need to dominate search engine results.

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11 Knowledge Management Mistakes + Fixes

Knowledge management mistakes can have a serious impact on an organization’s ability to operate efficiently and effectively. Therefore, it is better to be aware in advance of the common mistakes companies tend to make while building or maintaining a knowledge management.
In this blog we will go about 11 of the most common knowledge management mistakes and how to fix them.

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12 Tips to Write Help Content [+Examples]

Discover 12 tips to write your help content and make your user experience more engaging and enjoyable. With these tips, you’ll be able to create help content that stands out and helps your users find the answers they need quickly and easily.

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27 Best Examples of Effective FAQ Pages

To help you create an effective FAQ page, we’ve compiled a list of the 25 best examples of effective FAQ pages. These pages have been chosen based on their design, user-friendliness, and ability to effectively answer common customer questions. So, let’s dive in and take a look.

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A/B Test

What is A/B Testing? The purpose of an A/B test is to compare the performance of two items or variations against one another. This method

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Acceptance Criteria

What are acceptance criteria? Acceptance criteria are specific conditions that a product or feature must satisfy to be accepted by the customer or end-users. They

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Accepting an invite on Loom

Learn how to seamlessly accept invites on Loom and join your team’s collaborative workspace. Discover step-by-step instructions to efficiently navigate the process and dive into productive collaboration with ease.

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Accepting an invite on Miro

Learn how to effortlessly accept an invite on Miro with our step-by-step guide. Start collaborating on your next project quickly and efficiently using Miro’s powerful online whiteboard tool.

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Customer Empathy

Customer empathy is the ability to understand the needs and feelings of your customers. It’s about viewing things from your customer’s perspective. Product managers utilize

Show full text

Customer Empathy

What is customer empathy? Customer empathy is the ability to understand the needs and feelings of your customers. It’s about viewing things from your customer’s

Show full text

10 Common Mistakes to Avoid in Microcopy Writing

In this blog, we will discuss the 10 common mistakes to avoid while writing microcopy. Improve your microcopy writing skills by learning from these mistakes and following our tips for effective and concise microcopy. Follow our tips to create an effective microcopy that engages and converts your audience.

Show full text

10 Steps to Optimize Content Creation Workflow

This blog outlines 10 steps to optimize your content creation workflow and get the most out of your content. Learn how to streamline content creation, improve efficiency, and save time by following these simple steps. Get ready to create the best content for your site.

Show full text

10 Tips To Make Your Knowledge Base Better With Categorization

If you’re a product manager, content writer, beginner, startup, entrepreneur, developer, or CEO, you know the importance of a good knowledge base. A well-organized knowledge base can make your life a lot easier by helping you find the information you need quickly and easily. One of the best ways to organize your knowledge base is by using categorization.

In this blog post, we will discuss 10 tips to help you make your knowledge base better with categorization.

Show full text

11 Best Knowledge Base Softwares

Explore the 11 best knowledge base tools to streamline your information management. Whether you’re looking for help center solutions, a robust help desk, or a versatile knowledgebase tool, this list has you covered. Discover top-rated options tailored for customer support, IT, and internal knowledge sharing. From user-friendly wiki platforms to powerful documentation management software, find the perfect fit for your team’s needs.

Show full text

11 Best SEO Tools

Boost your website’s ranking with these top 11 SEO tools. From keyword research to backlink analysis, find everything you need to dominate search engine results.

Show full text

11 Knowledge Management Mistakes + Fixes

Knowledge management mistakes can have a serious impact on an organization’s ability to operate efficiently and effectively. Therefore, it is better to be aware in advance of the common mistakes companies tend to make while building or maintaining a knowledge management.
In this blog we will go about 11 of the most common knowledge management mistakes and how to fix them.

Show full text

12 Tips to Write Help Content [+Examples]

Discover 12 tips to write your help content and make your user experience more engaging and enjoyable. With these tips, you’ll be able to create help content that stands out and helps your users find the answers they need quickly and easily.

Show full text