7 Knowledge Base Templates to Rapidly Create Content for Your Help Center

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7 Knowledge Base Templates to Rapidly Create Content for Your Help Center

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Simplify the creation of your help center content with our ready-to-use knowledge base templates. Learn how to quickly create FAQs, troubleshooting guides, how-to guides, and more.

Table of Contents

Today, I’m going to take you on a journey and show you how to create a simple knowledge base that will rapidly increase your help center’s content and make your life easier.

Picture this, you’re running a successful business, and everything seems to be going smoothly. But then, BOOM! Your inbox is flooded with customer queries, and you find yourself struggling to keep up with the demands of your growing business. What do you do?

Well, that’s where a knowledge base comes in.

A knowledge base is a library of information that’s designed to help customers find answers to their questions without having to contact support. And the good news is, you don’t need to be a tech wizard or a writing pro to create one.

So, without further ado, let’s dive in and take a look at some simple knowledge base templates that will help you rapidly create content for your help center.

Template 1: FAQ Knowledge Base

As the name suggests, this is a collection of frequently asked questions and their answers. To get started, simply gather all the questions that your customers ask regularly and write concise answers to each one.

Here’s a quick tip: When writing your answers, make sure to use simple language and avoid technical terms. This will make it easier for your customers to understand and quickly find the answers they’re looking for.

FAQ Template

Section 1

[Question 1]

[Answer 1]

[Question 2]

[Answer 2]

Section 2

[Question 1]

[Answer 1]

Contact Information

Contact details for support

Details for submitting additional questions or concerns

FAQ Knowledge Base Example


Q1. What is the warranty for your products?

A1. Our products come with a one-year warranty covering defects in materials and workmanship.


Q1. What is the return policy?

A1. Our return policy allows customers to return items within 30 days of purchase for a full refund or exchange.

Q2. How do I track my order?

A2. You can track your order by logging into your account and viewing your order history.

Contact Information

Contact details for support: support@example.com

Details for submitting additional questions or concerns: Visit our “Contact Us” page for more information.

Faqprime’s FAQ Section

Template 2: How-To Guide

A How-To Guide is a collection of step-by-step guides that walk customers through various tasks related to your product or service.

For example, if you’re running an e-commerce store, you could create a how-to guide that walks customers through the process of placing an order, tracking their shipment, and returning a product. By providing clear, easy-to-follow instructions, you can save your customers time and reduce the number of support inquiries you receive.

How-To Guide Template


Explanation of the purpose of the guide

Step-by-Step Instructions

[Step 1]

[Instructions for Step 1]

[Step 2]

[Instructions for Step 2]

[Step 3]

[Instructions for Step 3]

Additional Resources

Links to related articles or resources

Contact information for support

How-To Guide Example

How do I sign-up for the site?

This guide will take you through the signup process and the easy creation of your account.

Follow these steps to get your account ready today:

Step 1: Go to the sign-up page

Visit the sign-up page at www.example.com/sign-up

Step 2: Enter your personal information

Fill in your name, email address, and password to create your account.

Step 3: Verify your email address

Check your email inbox for a verification link and click it to confirm your account.

Additional Resources

Links to related articles or resources: Check out our “Getting Started” guide for more information on using your new account.

Contact information for support: support@example.com

Faqprime’s How-to Content

Template 3: Glossary

A glossary is a collection of definitions for technical terms related to your product or service.

Let’s face it, not everyone is familiar with technical terms, and a glossary with a list of terms can be a lifesaver for those who need help understanding complex concepts.

By providing clear, concise definitions for key terms, you can help your customers navigate your help center with ease.

Glossary Template

Purpose of the glossary

Glossary of Terms

[Term 1]

[Definition 1]

[Term 2]

[Definition 2]

[Term 3]

[Definition 3]

Glossary Example

We have compiled a comprehensive glossary of customer service terms.

Glossary of Terms


An API (Application Programming Interface) allows different software systems to communicate with each other.


The UI (User Interface) refers to the part of a software application that the user interacts with.


An SDK (Software Development Kit) is a collection of tools and resources that developers can use to build software applications.

Faqprime’s Glossary

Template 4: Knowledge Base Article Template

This template can be used to create an article for your help center. A knowledge base article includes sections for a title, introduction, body, and conclusion.

Knowledge Base Article Template


Explanation of the topic of the article

Overview of the main points to be covered

Main Points

[Point 1]

[Description of Point 1]

[Point 2]

[Description of Point 2]

[Point 3]

[Description of Point 3]

Final Thoughts

Knowledge Base Article Example

Introduction to Cloud Computing

What is cloud computing, what are the benefits of cloud computing, what are the types of cloud computing, and how to get started with cloud computing?

What is a knowledge base?

Cloud computing refers to the delivery of computing services, including servers, storage, databases, networking, software, analytics, and intelligence, over the internet to offer faster innovation, flexible resources, and economies of scale.

Benefits of Cloud Computing

Cost savings: [Content]

Scalability: [Content]

Improved flexibility: [Content]

Types of Cloud Services

Infrastructure as a Service (IaaS): [Content]

Platform as a Service (PaaS): [Content]

Software as a Service (SaaS): [Content]

Getting Started with Cloud Computing

Determine your needs: [Content]

Research providers: [Content]

Evaluate security and privacy: [Content]

Start small: [Content]

Final thoughts


Faqprime’s Knowledge base Article

Template 5: Troubleshooting Guide

A troubleshooting guide is a collection of solutions to common problems that customers encounter when using your product or service.

Think of it like a map that guides customers through a problem-solving journey. By providing to-the-point instructions, you can help your customers quickly resolve issues and get back to what they were doing in no time.

Troubleshooting Guide Template

Problem Title

[Problem Description]

[Overview of the common issues and their solutions]

Troubleshooting Steps

[Issue 1]

[Diagnosis for Issue 1]

[Solution for Issue 1]

[Issue 2]

[Diagnosis for Issue 2]

[Solution for Issue 2]

Additional Resources

Links to related articles or resources

Contact information for support

Troubleshooting Guide Example

Trouble Accessing Account

If you’re unable to access your account, you might need to reset your password or choose to log in using a different device.

Troubleshooting Steps

Issue: Login error

Diagnosis: Incorrect username or password

Solution: Reset your password by clicking the “Forgot Password” link on the login page.

Issue: Slow performance

Diagnosis: Low system resources or outdated software

Solution: Check for software updates and make sure your system meets the minimum requirements for the software.

Visit our “System Requirements” page for more information on recommended hardware and software configurations.

Contact us at support@example.com

Template 6: Tutorials

Tutorials are a great way to quickly and easily create detailed content for your help center.

For example, a tutorial on how to set up a printer would walk customers through the process, from connecting the printer to their computer to setting up the printer’s settings.

Your help center should include tutorials for specific topics related to your product or service, as well as general tutorials on topics related to your industry or customers’ needs.

Tutorials Template


Explain the purpose of the tutorial and provide a brief overview of the topic.

Step-by-Step Instructions

List each step of the process, including screenshots and explanations of each step.


Provide alternative solutions for accomplishing the same task.


List common problems encountered during the tutorial and provide solutions.


Summarize the tutorial and include a call to action (e.g. request feedback or ask users to share their experiences).

Tutorials Example

Faqprime’s Tutorial explains the user journey

Template 7: Case Studies

Case studies provide customers with real-world examples of how your product or service is used. By highlighting success stories, you can show potential customers how your product or service has helped other customers solve their problems.

Case Studies Template


A brief overview of the case study, including the customer’s needs and goals.


A detailed analysis of the customer’s needs and goals, including data gathered from interviews or surveys.


A description of the solution proposed to address the customer’s needs and goals.


A summary of the results of the case study, including customer feedback and any measurable outcomes.


A summary of the lessons learned and the next steps to take.

Case Study Example

WordStream’s Case Study

These templates can be modified and adapted to fit the specific needs and requirements of your knowledge base. We hope by using these templates, you can save time and focus on creating high-quality, valuable content for your customers.

For more check out Faqprime.

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