Are you looking for a way to give your customers the best support experience possible? Help widgets might be the answer to your problem then. With help widgets, you can provide real-time customer service and support, as well as create an easily accessible knowledge base for your customers.
What is a Help Widget?
A help widget is a small element that appears on a website or application that provides quick, instant access to customer service and support. It’s designed to make fetching answers or help easier and faster for customers. Help widgets are typically placed in a fixed location on the page, like the top-right or bottom-right corner.
Types of Help Widgets
Help widgets can range from live chat, knowledge base, and FAQs, to video tutorials. Each of these has its own benefits and can be used to provide customers with the help they need most efficiently.
1. Live Chat
Live chat widgets are the perfect tool for customers who need assistance right away. A customer can simply click on the live chat widget and be instantly connected with a customer service representative who can answer any questions they might have. This helps customers get their answers quickly and easily, and can save time and money in the long run.
2. Knowledge Base
Knowledge base widgets are a great tool for customers who need help with more complex issues. This type of widget provides customers with a list of articles and tutorials that can help them understand how a product works or solve any issues they may be having. This is a great way for customers to get help without the need for a customer service representative.
FAQs are another type of help widget that can be used to provide customers with answers to common questions. These FAQs can be used as a reference and can provide customers with the information they need without having to contact customer service.
How to Implement Help Widgets?
By effectively implementing a help widget on your website, you can provide customers with a more efficient way to get help. By following the given steps you can easily build a help widget for your website or application.
Step 1: Choose the Right Platform
There are many options available, so take the time to research the different platforms to find one that best meets your needs. Consider factors such as cost, ease of implementation, features, and customer support.
Step 2: Design the Widget
The design of your help widget should be planned depending on the needs of your customers.
Think about how you want the widget to look, how you want it to function, and what information you want it to provide. You should prioritize the user experience and how easy it is to navigate the widget.
Step 3: Integrate the Widget
Integrating the widget into your website depends on your website code. You’ll need to ensure that the code is compatible with your website and properly configured. You also need to test the widget to make sure it works correctly and provides the customer with the information and support they need.
Step 4: Bring it to Action
You can do this by adding it to your homepage, displaying it prominently on your website, or including it in your customer service emails. Make sure to provide customers with instructions on how to use the widget, as well as the contact information of your customer service team.
Benefits of using a Help Widget
Help widgets are a great way to provide quick and comprehensive support to your customers and website visitors. By adding a help widget to your site, you can benefit by:
1. Increased Customer Satisfaction
By providing a simple and easy way for customers to get the answers to their questions or to contact customer support, a help widget can help ensure that customers have the best possible experience. With a help widget, customers have access to all the information they need in one spot, without having to search all over the website.
2. Improved Customer Support
Having a help widget also improves customer support by providing a more efficient way to answer customer questions. Instead of having to manually answer each customer’s inquiry, a help widget can provide quick answers to common questions and even direct customers to the right resources. This can help save time and money while ensuring customers get the answers they need quickly.
3. Increased Efficiency
A help widget can increase efficiency by providing customers with a more user-friendly way to find the answers they are looking for. With a help widget, customers can quickly search for their answers and get the help they need without having to navigate through the website or contact customer support. This can help save time and reduce frustration, allowing customers to get the help they need without having to wait or search around.
Best Practices for Help Widgets
1. Make it Visible
When customers have a question or need assistance, they should be able to see the help widget right away. If it’s tucked away in a corner of the website or buried in a menu, customers may not even know it exists. Place the help widget in a prominent location, such as the bottom right corner of the page, so that customers can find it easily.
2. Use Relevant Content
If the widget contains information about a feature that doesn’t exist on the website, customers may not be able to find the answers they’re looking for. Make sure to update the content regularly and include only accurate information. Also, provide links to other helpful resources within the widget, such as FAQ pages or user manuals, so customers can get the most comprehensive help.
3. Personalize the Experience
Personalizing the experience can help make customers feel more comfortable using the help widget. Customize the look and feel of the widget to match the theme of the website. Consider adding a chatbot to answer basic questions quickly and accurately. If customers have logged into their accounts before, remember their details so that they don’t have to enter them again while using the help widget. This will make the customer service process much smoother and more efficient.
With the right platform and design, you can easily integrate a help widget into your website or application to provide a better customer experience.
If you’re looking for a great knowledge base tool to help you create a help widget, we recommend Faqprime. Faqprime is an easy-to-use knowledge base tool that makes it easy to create and manage your information.