Your go-to resource for acronyms, jargons, terminology, and useful words for product and customer experience teams.


Product Operations

What is product ops?

Product ops is a relatively new term in the business world, and it’s one that is still being defined. Generally, it refers to the collaborative effort between different departments within a company to streamline the production process and get products to market faster. Product ops teams often focus on automating processes, improving communication and data flow between departments, and developing new tools and technologies to help speed up the product development cycle.
Why is product ops important?

Product ops play an important role in product management. It helps ensure that products are developed and operated in a way that meets customer needs and business goals. Product ops help to streamline processes, improve communication and collaboration, and optimize resources. By doing so, product ops can help to improve the overall quality of a product and the efficiency of its development and operations.

Product ops pros play a key role in helping product management teams make more reliable decisions. They do this by providing them with access to relevant usage data. This data is collected automatically (for example, through software rather than manual entry), so it’s generally more accurate than other types of data that decision-makers have to rely on. Gartner predicts that by 2021, 75% of software providers will use insights from embedded software analytics to inform product decisions and measure customer health. This is just one more way that product ops pros help product management teams be successful.

What does product ops do?

Product ops are responsible for the product management and development process. This includes ideation, planning, execution, and delivery of products. Product ops also ensure that the products meet customer needs and are delivered on time.

Why does a company need product ops?

A company needs product ops because they are responsible for product strategy, planning, and execution. They align the engineering, design, and business teams to ensure that the product is successful.