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Our best software roundups are written by humans

The 12 Best Outbound Call Tracking Software​ in 2024

Discover Best tools

Why Outbound Call Tracking Software?

A good Outbound Call Tracking Software is crucial for optimizing sales and customer service operations.
Call Performance Analytics:
Use Case: Track call outcomes and agent performance. Pain Point: Lack of insight into call effectiveness and agent productivity.
Lead Management:
Use Case: Monitor and prioritize follow-ups. Pain Point: Missed opportunities due to unorganized lead tracking.
Compliance:
Use Case: Ensure calls meet regulatory standards. Pain Point: Risk of fines and legal issues from non-compliance.
Call Recording:
Use Case: Record calls for training and quality assurance. Pain Point: Inconsistent service quality without call recordings.
CRM Integration:
Use Case: Sync call data with CRM systems. Pain Point: Fragmented customer information across systems.

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Why Use Outbound Call Tracking Software?
Performance Monitoring:
Track agent performance and call outcomes.

Lead Management:
Automate and streamline lead follow-up.

ROI Measurement:
Measure campaign effectiveness.

Compliance:
Ensure adherence to legal standards.

Customer Insights:
Gain data-driven insights on customer interactions.

Lack of Visibility:
Provides comprehensive call analytics and reporting.

Inefficient Workflows:
Automates call tracking and follow-ups.

Poor Lead Conversion:
Identifies and prioritizes quality leads.

Agent Accountability:
Tracks individual performance for training and improvement.

Compliance Risks:
Monitors and logs calls for compliance verification.

What makes the best Outbound Call Tracking Software

When evaluating the Outbound Call Tracking Software, we considered the following criteria:

Integration Capabilities

Ensure it integrates smoothly with your CRM, marketing tools, and other software.

Analytics and Reporting

Look for detailed analytics, real-time reporting, and customizable dashboards.

Call Recording and Monitoring

Check for features like call recording, live monitoring, and quality assurance tools.

Scalability

Ensure the software can grow with your business and handle increasing call volumes.

User-Friendly Interface

A simple, intuitive interface is essential for ease of use and quick training.

The best Outbound Call Tracking Software at a glance

HubSpot Sales Hub

Popular with Small-Business

Specialities: Email Tracking, Lead Scoring, Pipeline Management, Sales Automation, Meeting Scheduling

Website | Linkedin | Pricing

Salesloft

Popular with Mid-Market

Specialities: Cadence Automation, Email Tracking, Dialer Integration, CRM Sync, Analytics & Reporting

Website | Linkedin | Pricing

OpenPhone

Popular with Small-Business

Specialities: Unified business number, Voicemail transcriptions, Auto-reply messages, Shared phone numbers, Call recording

Website | Linkedin | Pricing

Close

Popular with Small-Business

Specialities: User-friendly interface, Real-time collaboration, Automated workflows, Robust analytics tools, Seamless integration

Website | Linkedin | Pricing

Outreach

Popular with Mid-Market

Specialities: Automated email campaigns, Detailed analytics reports, Multi-channel engagement, CRM integration, Customizable templates

Website | Linkedin | Pricing

Dialpad Ai Voice

Popular with Small-Business

Specialities: AI-powered call transcription, Real-time call analytics, Seamless integrations, VoIP and video conferencing, Mobile and desktop apps

Website | Linkedin | Pricing

ZoomInfo Sales

Popular with Mid-Market

Specialities: Extensive contact database, Real-time data updates, Advanced search filters, CRM integration, Predictive analytics

Website | Linkedin | Pricing

Groove, a Clari Company

Popular with Small-Business

Specialities: Revenue Forecasting, Pipeline Management, AI-Driven Insights, Sales Analytics, Collaboration Tools

Website | Linkedin | Pricing

Aircall

Popular with Small-Business

Specialities: Seamless CRM Integration, Real-Time Call Monitoring, Automated Call Logging, Multi-Device Accessibility, Advanced Analytics & Reporting

Website | Linkedin | Pricing

Kixie PowerCall & SMS

Popular with Small-Business

Specialities: Voicemail Drop, Local Presence Dialing, Call Recording, Power Dialer, CRM Integration

Website | Linkedin | Pricing

Salesken

Popular with Mid-Market

Specialities AI-driven sales coaching, Real-time conversation analysis, Performance insights dashboard, Call recording and transcription, Sales process optimization

Website | Linkedin | Pricing

FlashInfo

Popular with Mid-Market

Specialities: Instant news updates, Customizable alerts, Real-time notifications, User-friendly interface, Automated content aggregation

Website | Linkedin | Pricing

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