With the ever-increasing pace of change and complexity in the modern workplace, having an organized and accessible knowledge base is essential for any business that wants to remain competitive.
What is an external knowledge base?
An external knowledge base is a place where customers can go to find answers to their questions quickly and easily, without relying on a customer service agent. This helps businesses save time and resources, as well as reduce customer frustration.
This type of knowledge base can provide valuable insights into customer needs, product processes, and other business-critical information.
Why is an external knowledge base important for small businesses?
With an external knowledge base, small businesses can provide a better customer experience while reducing the amount of time and resources required to manage customer inquiries. This allows them to focus on the things that matter—like growing their business and building their customer base.
An external knowledge base also provides a platform for small businesses to share important information with their customers. From product updates and feature announcements to important notices and legal information, small businesses can ensure their customers are always up to date with important developments.
At Faqprime, we understand the importance of an external knowledge base for all kinds of businesses. That’s why we’ve developed a powerful knowledge base solution that’s designed to meet the needs of business owners.
Our platform makes it easy to create a comprehensive knowledge base of answers to common customer questions. It’s also easy to maintain, allowing small businesses to quickly update their knowledge base as their products and services evolve.
Examples of an external knowledge base
There are several types of external knowledge bases available, including FAQs, product guides, tutorials, online forums, and even customer ticketing systems. By having the right resources in place, businesses can ensure they are always providing the best customer service possible.
FAQs are typically short, concise questions and answers, designed to quickly and easily provide users with the information they need. FAQs can be used to answer a variety of questions, such as how to use a product, how to troubleshoot a problem, and more.
➡ Product guides
Product guides provide customers and employees with detailed information about a product. Product guides can cover topics such as installation, operation, maintenance, and troubleshooting. By having a comprehensive product guide available, businesses can ensure that their customers and employees are always up to date with the latest features and product changes.
Tutorials are also a great way to provide customers and employees with helpful information. Tutorials can cover a wide range of topics, from product installation to troubleshooting. By providing tutorials, businesses can ensure that their customers and employees are always up to date with the latest information.
➡ Online forums
Online forums allow customers and employees to ask questions and share tips. Online forums can be used to answer specific questions, provide support, and more. By having an online forum in place, businesses can ensure their customers and employees have access to the right information.
➡ Ticketing systems
A ticketing system allows customers to submit issues or requests to the business. This allows the business to efficiently manage customer requests and ensure that all queries are answered promptly.
Benefits of an external knowledge base
Having an external knowledge base is one of the most important tools for businesses today. It helps businesses in several ways, from making it easier for customers to find answers to their questions to helping with employee training and development. Here are just a few of the amazing benefits of having an external knowledge base:
✅ Improving Customer Service
By having an external knowledge base in place, you can reduce the time your customers have to wait for an answer to their query. Having a central repository of information and resources makes it easier for customers to find the answers they need quickly and easily.
✅ Enhancing Employee Training
An external knowledge base can be a great resource for both new and experienced employees. It can provide on-demand training and help employees stay up-to-date with the latest trends, techniques, and best practices in the industry.
✅ Increasing Customer Engagement
Having an external knowledge base in place can also help increase customer engagement. Having an easily accessible repository of information and resources makes it easier for customers to find what they need and stay engaged with your business.
✅ Streamlining Business Operations
Having an external knowledge base makes it much easier for businesses to manage their operations by centralizing key information. This helps teams stay on the same page and reduces time wasted searching for information.
✅ Increasing Employee Productivity
Having a centralized repository of resources and information makes it easier for employees to stay productive. This reduces the need for employees to search for information, which helps them focus on tasks that add value to the business.
Make sure to check out Faqprime, a dedicated platform for creating knowledge bases. We make it easy to create powerful yet engaging Q&A content with just a few clicks.