How do I change where the Helpbot is on my website?

Adjust the position of your Faqprime Helpbot on your website


The placement of your Helpbot can significantly influence the user experience on your website. It’s crucial to select a location that is easily noticeable but not intrusive to your users.


Here’s how you can modify the location of the Faqprime Helpbot on your website:

  1. Log in to Your Faqprime Account: Begin by logging into your Faqprime account.

  2. Navigate to the Helpbot Widget: You can locate this in your dashboard.

  3. Switch to the ‘Look and Feel’ Tab: This is where you can personalize the appearance of your Helpbot.

  4. Customize the Appearance: Under the ‘Theme and Color’ section, you have the option to modify various aspects of your Helpbot.

  5. Adjust the Location: In the ‘Location’ tab, you can alter the vertical and horizontal offset of your Helpbot:

    • Vertical Offset: By setting the offset from the bottom (in px), you can move the widget button vertically towards the top of the page. For instance, an offset of -12 px will elevate the widget by 12 pixels.
    • Horizontal Offset: By setting the offset from the right (in px), you can shift the widget button horizontally towards the left. For example, an offset of 50 px will move the widget to the left by 50 pixels.
  6. Save Your Changes: Once you’re satisfied with the location of your Helpbot, save your changes.

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