You can make your Faqprime helpbot button and helpbot widget draggable by adding the below code snippet to your Faqprime code:
<script>
faqbotDragElement("faq-bot-container", true); // This line will make BOT (BOT opens when you click on "get help" button) draggable and pointer will change to move pointer.
faqbotDragElement("faq-bot-button", false); // This line will make BOT Button ("get help" button) draggable and pointer will not change to move pointer.
</script>
Imp: This only works on the Desktop version.