If a Customer has placed an order outside of the online store, Store owners have the option to create a manual order on behalf of them.
Adding an order on BigCommerce

If a Customer has placed an order outside of the online store, Store owners have the option to create a manual order on behalf of them.
Bigcommerce is a B2C and B2B commerce solution provider. The platform offers online store creation, search engine optimization, hosting, and marketing and security from small to Enterprise sized businesses.
Charts on Heap Analytics help organizational users create any chart that they wish to create with the API that has been integrated in their website
Dashboard on Heap analytics gathers all the charts and graphs in one place
Retention is the number of users that come back to the product and continue using it.
Importing the user data makes it easier to port data from other sources and storing the data on Mixpanel
Mixpanel allows the modification, creation, and exporting of user profiles from the panel.