Some of the multimedia elements in my tour are not loading properly.

Ensuring all elements of your Faqprime product tour load correctly.


If some multimedia elements in your tour aren’t loading properly, it could be due to a few reasons:

  1. Check Your Files: Ensure that the multimedia files you’re using are in a format supported by Faqprime and are not corrupted.
  2. Review File Sizes: Large files may take longer to load. Try reducing the file size if possible.
  3. Test on Different Browsers/Devices: Sometimes, certain browsers or devices may have issues displaying certain types of multimedia. Test your tour on different platforms to see if the issue persists.
  4. Contact Support: If you’re still experiencing issues, reach out tous. We will help you identify and resolve the problem. 
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