What is Segment Mapping and why is it required?

Explaining Segment Mapping 


Segment mapping is a powerful feature that allows you to tailor your Helpbot’s responses based on the specific needs of different user groups, or “segments”. By mapping specific content to different segments, you can ensure that each user gets the most relevant and useful information for their needs. This can greatly enhance the user experience and make your Helpbot more effective.


Learn how to use segment mapping to make sure people see information that's relevant to them.

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