What is contextual help and how does contextual work?

Explaining the need of contextual help.


Contextual help is a powerful feature in Faqprime that provides users with relevant information based on their current context or activity within the application. Here’s how it works:

Contextual help operates by understanding the user’s journey and actions within the application. It then delivers assistance or information that is directly related to the user’s current task or the feature they are interacting with. This ensures that the help provided is immediately applicable and highly relevant, enhancing the user’s experience and efficiency.

For instance, if a user is navigating a particular feature or section of your application, contextual help can provide tips, or guidance related to that specific feature on the helpbot. This real-time, context-specific support works based on the what page/URL the user are on.

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