The video in my popup is not playing. What could be causing this issue?

Troubleshooting video playback issues in popups


When the video in your popup is not playing, several factors could be contributing to the issue, ranging from technical issues to compatibility problems.


Here’s how you can troubleshoot this issue:

  1. Check the Video URL: The first thing to check is the video URL. Make sure it’s a valid URL from a supported platform (like YouTube or Vimeo). If the URL is incorrect or the video has been removed, the video won’t play.
  2. Test in Different Browsers: Try opening your website in a different browser. If the video plays in one browser but not another, it could be a browser compatibility issue.
  3. Disable Browser Extensions: Some browser extensions (like ad blockers) can interfere with video playback. Try disabling these extensions and see if the video plays.
  4. Check Your Internet Connection: A slow or unstable internet connection can cause videos to buffer or not play at all. Check your internet connection and try again.


For further assistance, feel free to contact us.

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