How to Get Vanity Knowledge Base URL as subdomain of my website?

Suppose your example.com knowledge base URL is https://example.myfaqprime.com and you want it to be known as 

 

  • Unsecure Link: Just visit your DNS record i.e. your domain providers such as godaddy.com or name.com or something similar and create a CNAME record pointing to example.myfaqprime.com here is full instruction set -
  1. Login to your Domain Control Panel

  2. Go to the section which says DNS or Name Servers

  3. Create a new CNAME record with name/host/alias as your custom support URL pointing to value <example>.myfaqprime.com

    TTL: Enter a Time To Live between 30 minutes to 1 hour, or leave this field in its default settings

  4. Save changes to your DNS records.

 

  • Secure Link: For the secure link FAQPrime team needs to generate the SSL for the subdomain created by you and host it as a reverse proxy. Here is the complete instruction set -
  1. Get the secure proxy URL from FAQPrime team i.e. secure1.myfaqprime.com or secure2.myfaqprime.com...

  2. Login to your Domain Control Panel

  3. Go to the section which says DNS or Name Servers

  4. Create a new CNAME record with name/host/alias as your custom support URL pointing to secure proxy URL obtained in step 1. 

    TTL: Enter a Time To Live between 30 minutes to 1 hour, or leave this field in its default settings

  5. Save changes to your DNS records.

  6. Inform FAQPrime team, now FAQPrime team shall generate the SSL and do the setup (whole process may take upto 8 working hours).

Note: There is one time fees applicable for the secure link generation.

   

...