How to Get Vanity Knowledge Base URL (secure) as subdomain of my website?

Suppose your example.com knowledge base URL is https://example.myfaqprime.com and you want it to be known as https://help.example.com. 

 

Here is the complete instruction set -

  1. Get the secure proxy URL from FAQPrime team i.e. secure1.myfaqprime.com or secure2.myfaqprime.com...

  2. Login to your Domain Control Panel

  3. Go to the section which says DNS or Name Servers

  4. Create a new CNAME record with name/host/alias as your custom support URL pointing to secure proxy URL obtained in step 1. 

    TTL: Enter a Time To Live between 30 minutes to 1 hour, or leave this field in its default settings

  5. Save changes to your DNS records.

  6. Inform FAQPrime team, now FAQPrime team shall generate the SSL and do the setup.

   

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