How to Get Vanity Knowledge Base URL (secure) as subdomain of my website?

Suppose your domain is and Faqprime based knowledge base URL is, which is it to be known as 


Here is the complete instruction set -

  1. Get the secure proxy URL from FAQPrime team i.e. or

  2. Login to your Domain Control Panel

  3. Go to the section which says DNS or Name Servers

  4. Create a new CNAME record with name/host/alias as your custom support URL pointing to secure proxy URL i.e. or

    TTL: Enter a Time To Live between 30 minutes to 1 hour, or leave this field in its default settings

  5. Save changes to your DNS records.

  6. Inform FAQPrime team, now FAQPrime team shall generate the SSL and do the setup.

Did this answer your question?