How can I create a help center popup with relevant articles or FAQs?

How to set up a help center popup in Faqprime?


A help center popup is a great tool for displaying specific help center questions in a popup format on your website. 


Here’s a step-by-step guide to set up a help center popup:

  1. Navigate to the Popup Manager: You can find this in the right navigation menu of your Faqprime dashboard.

  2. Select the Help Center-1 Template: This template is designed specifically for creating a help center popup.

  3. Copy the Template to the Campaign Manager: This will allow you to customize the template according to your needs.

  4. Set Your Campaign Details: Here, you’ll need to specify the following:

    • Campaign Name: This helps you identify your popup.
    • Trigger Time: This sets how long a user needs to be on the page before the campaign starts.
    • Recurrence: This sets how often the campaign can be seen again (in minutes).
    • Segmentation List: This is the list of segments to whom this campaign is available.
    • Frequency: This determines how often the campaign is available (daily/ weekly/ monthly).
  5. Configure the Device Type and Location: Here, you’ll need to specify:

    • Device Type: Choose which devices will display the campaign (Desktop/ Mobile/ Both).
    • Location: Decide where the popup will appear on the screen.
  6. Set the Popup Details: Here, you’ll need to specify:

    • Question ID: The ID of the question which needs to be presented on the popup. Note that you can have only one question on a single popup.
    • Iframe Width and Height: These parameters will determine the size of your popup.
  7. Choose Your URLs: Make a list of URLs where this popup will appear. These should be the pages on your website where you want the popup to be displayed.

  8. Finalize Your Popup: In the last step, decide where the popup should be displayed. The template has to be set to ‘Active’ to work.

  9. Optional - Use the API for This Popup: If you want to further customize the behavior of the popup using your own scripts, you can find the API key at the bottom of the last page.

  10. Save Your Changes: Click on ‘Save’ to finalize your setup.


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