Customers who visit a company's website or support portal can easily contact them by filling out a ticket form. It is best to provide a ticket form anywhere your customers frequently visit to learn more about your business.
A ticket in the helpdesk is produced from the contents of a ticket form filled out by a ticket requester detailing her problem/question.
A ticket type includes mandatory fields such as email, topic, and definition. Custom fields may be applied to the form depending on the nature of the company and its requirements. An e-commerce business, for example, may add a dropdown to determine if the ticket is about ‘order status' or ‘refund status.'
