Assume you own a mobile store and need to notify an outside vendor about a customer problem. Some helpdesks have a native "ticket forwarding" function that allows agents to send tickets directly to external stakeholders or a third party. When the concerned individuals respond, their email replies will be added to the helpdesk ticketing thread. This way, the support agents can keep track of interactions with a client and a third party inside a single ticket with the click of a button.
