It is important for support managers to keep track of the number of tickets handled by their staff. This allows them to make the best decisions on how to distribute the workload among agents.
Ticket volume reports make this job simpler by providing a detailed rundown of the number of submitted, resolved, and unresolved tickets in your helpdesk, as well as the patterns they've followed over designated time periods. Managers may use this data to gain valuable insights into how to deal with rising ticket volumes effectively while maintaining response efficiency.
